Store Policy
At PLT by DSA, we reserve the right to use any design created for samples and educational purposes.
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Items that are date sensitive will not be shared prior to such date/time.
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Pieces that may have a certain branding/ image will not be done or shared in respects to legalities and privacy policies.
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Items created by and purchases from us will carry our business branding.
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Each tumbler is handmade, so no cup is EXACTLY the same!
Return Policy
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Due to the nature of my work, I don't accept returns, exchanges, or cancellations once design process has begun
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Changes to your orders may not be made after your order has been placed. You agree to this at checkout. This includes but is not limited to, shipping address change, name changes, personalization changes, etc.
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I do not send daily/regular order updates. I wish I could, but I do not have enough hours in the day, and try get as much work time as possible to get orders out in a timely manner. This takes time away from me being able to do that. However where necessary / needed updates will be shared.
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Custom Orders will ALWAYS take longer to complete. Please allow the prescribed time if you’ve placed a Custom Order.
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Because these items are custom & handmade, I do not accept cancellations, returns, refunds or exchanges.
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N.B
PLT Terms
All items outside of tumblers have a different turnaround time. You will be notified of such based on your order submission.
NO RUSH ORDERS.
TUMBLER CURRENT TURN AROUND TIME (TAT) IS:
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Ready To Ship (RTS) - Ships in approximately 3-5 business days, unless name personalization is requested, then shipped in approximately 5-10 business days.
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Made To Order (MTO) - 2-3 weeks
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Custom Tumblers/Items: 2-3 weeks
The above turnaround time is also based on quantity.
Please note that during high traffic seasons turnaround time will differ and you will be advised accordingly.
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This time does not include weekends or holidays. If your order is placed on a weekend, please know TAT starts on the next closest business day. This TAT does not include shipping time.
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**DISCLAIMER**
Each tumbler is handmade, so no cup is EXACTLY the same! You will have a one-of-a-kind tumbler that sparkles just right! Due to the handmade nature of these tumblers, minor imperfections are sometimes unavoidable (specs of glitter). I make every effort to ensure that your cup is perfect before presenting it to you. The item you see pictured is to visualize what this item will look like once it is finished. Since all items are handmade by me, and due to the custom nature of the items, I will do my best to re-create a reference design. There is no guarantee that they will look the exact same as pictured. Please reach out to me if
you have any questions.
Every Tumbler is made with the highest quality Glitter, vinyl, and FDA Approved Food Safe Epoxy (Resin) that gives each tumbler high shine and a glass-like smoothness finish.
Items that do not require sealing are still done using the best quality materials that we have tested and
have first hand experience with.